WHAT PEOPLE ARE SAYING ABOUT US:
Torres del Paine Testimonials Season 2017-18
Martina and Family
March 16, 2017
Now we are already back in Bueno Aires and we will have to go back to Germany tomorrow – unfortunately!
We enjoyed the trip in Argentina and Chile. It was great and highly impressing. Your arrangements were perfect and did fit well with our expectations. And everything worked out fine and always in time. Thanks for this great job.
Martina and family.
January 8, 2017
A note to say what a great holiday we are having and to give you some feedback which may be useful to you. I am writing this as we go to the airport post our trek and prior to the Santa Cruz visit while things from the trek are fresh in my mind.
As expected, we liked it, and it was familiar and friendly. Our bags did not make it onto our flight and they were helpful and rang Joanna as soon as they came which was appreciated. They arrived 1 day late – thanks Iberia! We had anticipated this so had all our trekking kit with us just in case!
The trekking was just terrific. We were blessed with glorious weather almost all the time and had just one wet morning which at least meant we got to use all the waterproof kit we were lugging around. What fabulous scenery, truly memorable and a great family experience.
We spoke to one Australian trio who had elected not to use you (fools!) and their logistic travails made me understand how effective your operation is. Congratulations to you – it’s appreciated.
Fantastic hotel and lovely staff. Expensive but fantastic Christmas Eve dinner. A nice celebration. Heated bathroom floors a delight especially on our return. Baggage all put in our rooms and laundry brought to us on return. This place is really tuned in to its punters.
Worked well though we only worked out just in time that we had to pay at the desk that looked like a bar before a massive queue to pay formed as it neared the dock.
We really enjoyed this place. The bar was nice if crowded, good food and comfortable beds. Lights and charging sockets in all rooms. Perfect.
Curiously they did not have our kayaking booking but it was too windy anyway. So they said forget that and come ice hiking instead. They only took the incremental money from us and said they’d sort the rest out – nice touch. The ice hiking was wonderful and was a highlight. Took 5 hours so we did not leave until 4pm for our next stop so it was a long, but well worthwhile, day.
Refugio Paine Grande
Though large we liked this very much and though we only arrived there at almost 8pm everything was perfectly organised. We had our own room which was very nice and comfortable with everything we needed.
This was a lovely quirky place. The dome was comfortable with a reading light by each bed which was very nice. The eating area was small and very hot but very pleasant. We had expected liners for the sleeping bags but these were not available even to hire. Would suggest that you highlight this to all guests as the bags are clearly not cleaned or even aired daily.
We had the best dinner here, though breakfast was mean. It is a rather crammed operation with 2 sittings of breakfast and dinner leaving you relegated to your room for too much time. The liner for sleeping bag comment applies again. They do need to think customer a little more and provide reading lights as all other places seemed to have managed it – and also have something of a lounge area if they insist on having multiple meal sittings which is obviously a nice cash machine for them. They also tried to impose silence and promptly made lots of noise themselves. A challenging location in which to operate, I know, but we felt a mite exploited.
We ended up hiring towels every night, though we had expected some Refugios to provide. If we had understood this we would have brought our own which would have been easier as well.
All transfers so far have been absolutely on the button with drivers introducing themselves and shaking hands. That’s really engaging and nice practise
Now finishing this off back home.
We had an easy transfer from the south and on to Santa Cruz. We really liked the hotel, lovely interesting place, and that museum was just fantastic. Thank you for mentioning that – we would never have found it without your prompt even though it is so near. The wine tour and lunch at Lapostolle must be one of life’s best lunches ever. What a location, lovely people, interesting tour and fantastic wines. On New Years Eve we had room service which was quite fun as we got to see the spectacular fireworks and then fell into bed after a full days eating and drinking.
Transfer to Zapallar took just 4 hours which was a nice bonus and our driver gave a guided tour as we went of the interesting things. And the Isla Seca hotel – what a place. We just loved it and spent lots of time by the pool and walking down to the beach and the restaurants there. We were well looked after though did not get to check into our room until about 6 which seemed strange but a very nice ocean view room in the main hotel for us and a decent triple room for the girls in the extension.
Trip back to the airport was smooth and easy with a running commentary (!) and our BA flight, the inaugural Santiago to London flight, was great and we were all upgraded to premium economy and then Jill and I were moved to business as our screens did not work. All the family like BA! Very sad to leave Joanna at the airport but she is enjoying Chile and hope her next 6 months go smoothly.
All in all one of the best holidays we have ever had, if not the best, so thank you for putting together such an enjoyable itinerary for us.
With best wishes for the new year.
December 15, 2018
Trip was great thanks for assisting us. To let you know we arrived early and took a taxi to our accommodation. Can you please cancel the arranged transfer. Wr had tried to call but were unable to get through.
Randy and E
December 13, 2018
We are so sorry we missed each other. We both wanted to give you a very small token of our appreciation of how wonderful your assistance to us has been. Thus the chocolates.
We returned to the hotel at 8:15pm to find your amazing gift of the bottle of wine, thank you!
Our 60th birthday trip has been so amazing because of your fantastic help. We both turned 60 years old in 2018 so we wanted to celebrate by proving to ourselves we were still fit enough to do this kind of trip. Your help made this easy, so THANK YOU!!!!!!
We will for sure write very good reviews on all of your social media sites. Please tell Charles we loved working with you. Your country is so much more than we ever imagined.
We met a couple, Dan and Kathy, who were at Cuernos at the same day as we were. They booked through you too. They said a lot of nice things about you and Charles as well.
You have a beautiful city!!!
Randy and E
May 24, 2018
Hi Charles –
I am over a year late in sending you this note . . . but wanted to thank you for the excellent job you did last year in arranging much of the 3-week trip that my husband, David Irons, and I, along with our friends, Clay Gautier, Gail Baker, Elizabeth Barry, and Sandy Rabinowitch, did in Patagonia.
All the accomodations you arranged were just wonderful, the vans and drivers, and other connections all worked quite smoothly, and our stays at the Refugios were highlights of our trip. David and I also greatly enjoyed our day trip to see the king penguins on Tierra del Fuego! We were quite fortunate with the weather – had a beautiful day with full views of Torres del Paine for our hike there; had a rainy hike toward Mt. Fitz Roy, but then had splendid views the next day from the visitor center; were rained out of our hike to the French Valley but otherwise all worked well.
And we Alaskan’s, who have seen many glaciers, were quite impressed with Perito Moreno. What an amazing national park – they have done a fabulous job with the elevated trails to protect the landscape, and with the views and boat trip to see the glacier. And finally, the food and wines were all quite delicious!
I’m enclosing a few pics of our group’s adventures in Patagonia.
Best, Ann Rappoport
November 15, 2018
A short note to thank you for your assistance with regard to our trip to Chile – both Anna and i had a wonderful time and the logistics and arrangements were first class.
We did not have any problems and Daniela assisted us with a number of issues over the two weeks.
A number of friends have asked for assistance with their trip planning and I will give them your contact details
Thanks again for your help in organising a wonderful trip.
Torres del Paine
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